Why choose TigerNet Support
Born out of a need to ensure professional and quality aftersales support, TigerNet was formed in 1996 as a ‘Services & Support’ company. We initially worked with key business partners and a small number of direct clients to provide the level of support that mission critical business application servers demanded. Over the next 20 years, TigerNet developed and refined its Support services and products to meet the demanding growth for Internet and Cloud based solutions, Remote Tele-working and Telephony VoIP. With our accumulated knowledge, real-world experience, well proven and respected track record, we demand an enviable position in the industry. If you value these attributes, pick up the phone or use our contact form to call us today for further details.
Our Approach
Is to provide quality, responsive and cost effective support services to all customers at all times.
Dealing with TigerNet Support means
- Security - We are a proven and respected IT Support Company with over 20 years experience
- Choice – We offer a range of flexible support packages to suit you
- Benefits – Clearly defined services that benefit your business
- Clarity - No “techie” speak, just plain english and simply pricing
- Support you can trust – Just ask our existing customers
If you want to work with a proven, friendly and very knowledgable team, contact us today for a no obligation chat, we don’t bite.
Our Support
We take pride in our support, constantly monitoring and delivering against strict targets
- Response Times Cat 1 < 1hr 97%
- Response within Contract 99%
- Telephone Answer Time within 10 sec 88%
- Customer Survey Happiness 96%
Our Standard Support Packges
Please select your area of interest for further details
Economical
BRONZE- 4hr-Next Day Response
- Unlimited Calls
- Email Ticketing System
- Remote Control & Tel
- Optional System Monitoring
- Optional Managed Backup
- Optional DR
Business
SILVER- 1hr-3hr Response
- Unlimited Calls
- Email Ticketing System
- Full Remote Control Access
- Optional 24/7 availability
- Optional System Monitoring
- Optional Managed Backup
- Optional DR
Critical Care
GOLD- Less than 1hr Response
- Unlimited Calls
- Email Ticketing System
- Full Remote Control Access
- 24/7 Included
- Proactive System Monitoring
- Optional Managed Backup
- Optional DR
Tailored
Platinum- Tailored IT Support contracts to match your requirements
- Includes both Voice & Data Support as required
- Onsite/Offsite, Periodic or Full Facilities Managed
- Please contact us to discuss your full requirements without any obligation